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Digital Otters
Industries · Local & Multi-Location

One brand. Every location found first.

Local marketing at scale for US franchises, chains, home services and multi-site retailers — listings, local SEO, per-location paid media and reporting that shows which stores are actually working.

+58%Local pack visibility
+34%Calls and direction requests
−26%Cost per store visit
Home services franchise · 62 locationsLive
Local searches1.24M
Profile views318,000
Calls & direction requests42,600
Booked jobs9,180
Cost per booked job$46
Listings & citation managementLocal SEO per locationGoogle Business Profile at scalePer-location paid searchReview generation & responseFranchise co-op marketingStore locator optimizationGeo-fenced campaignsStore-level reporting
Why us for local businesses

National brand, local decision.

Nobody chooses your brand — they choose the location near them with the best reviews and the clearest hours. Multi-location marketing is 200 small local battles, not one national campaign.

So we operate at both levels: brand consistency and creative from the center, local SEO and Business Profiles for every site, paid search budgeted per market, and dashboards that let you compare a store in Phoenix with one in Cleveland honestly.

Who we work with

Multi-location comes in several shapes.

Franchisor + franchiseesMarketing franchisees actually adopt

Corporate sets standards, owners control local budget. We build programs that respect that split — and co-op systems franchisees opt into willingly.

What we run
  • Brand-compliant local campaign templates
  • Co-op fund management and reporting
  • Franchisee onboarding and training
  • Territory-level lead routing
  • Franchise development recruitment campaigns
Everything we do for local businesses

The full multi-location service list.

Take the whole program or a single line item — every service below is scoped and priced on its own.

How the engagement runs

From one location to two hundred.

  1. Week 1–2Location & listings audit

    Every profile, citation, hours conflict and duplicate found and documented across the estate.

  2. Week 3–4Foundations at scale

    Listings corrected, location pages templated, tracking and call routing deployed everywhere.

  3. Month 2Local campaigns live

    Paid search and social launched by market with budgets weighted to opportunity, not equally split.

  4. OngoingRank, compare, reallocate

    Monthly store-level review — budget moves toward markets that convert and away from those that do not.

Proof
“For the first time we can see which of our 62 locations are underperforming for real reasons versus market conditions. Budget finally goes where it works.”
Tom Alvarez · VP Marketing, Brightline Home Services
+58%Local pack visibility
$46Cost per booked job
4.6★Average rating across all locations
The long version

What local and multi-location marketing actually includes

Multi-location marketing is an operations problem disguised as a marketing problem. The tactics are well understood; executing them consistently across dozens or hundreds of sites is what almost nobody does well.

Data accuracy is the first ranking factor

Wrong hours, duplicate profiles and inconsistent categories suppress rankings quietly and everywhere at once. Systematic local SEO and listings hygiene is unglamorous work that reliably produces the biggest single lift for multi-location brands.

Budget should follow opportunity, not headcount

Splitting a national budget evenly across locations guarantees waste. Market-level paid search allocation informed by store-level reporting typically produces double-digit efficiency gains without any new spend.

Reviews are a location-level asset

Rating and review volume drive both map pack ranking and click-through. Systematic review generation at every location compounds month over month — and it is the one asset a competitor cannot buy their way past quickly.

Engagement models

Three ways to start.

Small estateMulti-site starter

2–10 locations.

From $4,500/ month
  • Listings and Business Profile management
  • Local SEO per location
  • Review generation
  • Location-level reporting
Start here
Most commonScale program

10–100 locations or a franchise system.

From $12,000/ month
  • Local SEO and listings at scale
  • Per-market paid media
  • Lead routing and call tracking
  • Co-op or field enablement
  • Store-level dashboards
Build the program
EnterpriseNational estate

100+ locations, multiple brands.

Customtalk to us
  • Full estate management
  • Brand governance systems
  • Named account team
  • Executive reporting suite
Book a call
Before you ask

Local & Multi-Location marketing FAQs

Send us your location list and current spend. We will return a listings health report, a ranking snapshot per market, and where the budget is being wasted.

Book a growth call
How many locations can you handle?

We run programs from two locations to several hundred. Above roughly 25 sites the work shifts from manual optimization to systems, templates and automation — which is where most of the gains come from anyway.

Do you work with franchise co-op funds?

Yes. We manage co-op programs, produce brand-compliant local templates, and report to both corporate and individual franchisees so everyone can see what their contribution bought.

Can franchisees run their own local campaigns?

Yes, and most should. We build a template library and guardrails so owners can run local promotions without breaking brand standards or competing with corporate campaigns for the same keywords.

How do you compare locations fairly?

We normalize for market size, competitive density and seasonality before ranking stores, so a small-market location is not penalized against a metro flagship.

What about Local Services Ads?

For home services and appointment businesses, LSAs are usually the highest-return channel. We manage verification, budgets and dispute handling per location alongside traditional search.

How long until we see local ranking changes?

Listings corrections often show within two to four weeks. Meaningful local pack movement usually appears between months two and four, and review-driven gains compound continuously after that.

Next step

Let's audit every location you run.

Send us your location list and current spend. We will return a listings health report, a ranking snapshot per market, and where the budget is being wasted.