Accessibility Statement

Last Updated: August 20, 2026

Digital Otters is committed to providing an accessible and inclusive digital experience for all users, including people with disabilities.

We believe websites and digital services should be usable by as many people as possible, regardless of ability, technology, device, or method of interaction.

We continuously work to improve the accessibility, usability, and overall experience of our websites and digital services.

1. Our Accessibility Commitment

Digital Otters aims to design, develop, and maintain its websites in accordance with recognised accessibility principles and industry best practices.

Where reasonably possible, we aim to align our websites with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Accessibility is an ongoing process, and we regularly review our websites as technologies, standards, content, and user requirements evolve.

2. Accessibility Features

We aim to make our websites accessible through features and practices including:

• Clear and consistent navigation
• Logical heading structures
• Keyboard-accessible navigation
• Alternative text for meaningful images
• Accessible form labels
• Clear form instructions and error messages
• Sufficient colour contrast
• Readable typography
• Responsive website layouts
• Support for browser zoom
• Descriptive links and buttons
• Accessible menus and navigation elements
• Compatibility with commonly used assistive technologies
• Reduced reliance on colour alone to communicate important information
• Appropriate focus indicators for interactive elements
• Captions, transcripts, or text alternatives for multimedia where reasonably appropriate

3. Keyboard Navigation

We aim to ensure that important website functionality can be accessed using a keyboard without requiring a mouse or touchscreen.

This includes navigation through:

• Menus
• Links
• Buttons
• Forms
• Interactive elements
• Important website functionality

We also work to maintain clear keyboard focus indicators so users can identify which element is currently selected.

4. Screen Readers and Assistive Technology

Our websites are designed with the intention of supporting commonly used assistive technologies.

We aim to use appropriate:

• HTML structure
• Heading hierarchy
• Labels
• Alternative text
• Navigation landmarks
• Semantic elements
• Accessible form controls

Compatibility may vary depending on the combination of operating system, browser, assistive technology, and third-party components being used.

5. Text Size and Zoom

Our websites are designed to support browser-based text resizing and zoom functionality.

Users should generally be able to enlarge website content using the accessibility or zoom functions available within their browser, operating system, or device.

6. Images and Visual Content

Where images communicate meaningful information, we aim to provide appropriate alternative text or another accessible method of communicating that information.

Decorative images may intentionally have no descriptive alternative text where appropriate.

7. Video and Multimedia

Where reasonably possible and appropriate, we aim to improve the accessibility of multimedia content through features such as:

• Captions
• Subtitles
• Transcripts
• Text descriptions

Some older, third-party, social media, or externally hosted multimedia content may not provide all accessibility features.

8. Forms

We aim to make website forms understandable and accessible.

This may include:

• Clearly identifying required fields
• Providing labels for input fields
• Providing understandable instructions
• Identifying validation errors
• Providing meaningful error messages
• Maintaining logical keyboard navigation

If you experience difficulty submitting a form, you may contact Digital Otters through another available communication method.

9. Colour and Contrast

We aim to maintain sufficient contrast between text, backgrounds, controls, and important interface elements.

Where practical, important information is not communicated through colour alone.

10. Responsive Accessibility

Our websites are designed to work across a range of:

• Desktop computers
• Laptops
• Tablets
• Smartphones
• Screen sizes
• Modern web browsers

Accessibility and functionality may vary depending on the device, browser, operating system, or assistive technology being used.

11. Third-Party Content and Services

Our websites may contain or integrate services operated by third parties.

These may include:

• Video players
• Maps
• Social media content
• Payment providers
• Booking systems
• Chat systems
• Advertising services
• Analytics tools
• Embedded applications
• Plugins
• Widgets
• External websites

Digital Otters does not always control the accessibility of third-party services.

While we encourage technology providers to offer accessible experiences, accessibility limitations within third-party platforms may be outside our direct control.

12. Documents and Downloadable Files

Our websites may occasionally provide downloadable documents such as:

• PDF files
• Reports
• Proposals
• Presentations
• Guides
• Forms
• Other documents

We aim to make important downloadable information reasonably accessible where practical.

If you are unable to access a document, please contact us and we will make reasonable efforts to provide the information in an alternative format.

13. Ongoing Accessibility Improvements

Digital accessibility is an ongoing process rather than a one-time project.

We may regularly review and improve areas including:

• Website structure
• Navigation
• Forms
• Content
• Colour contrast
• Keyboard accessibility
• Alternative text
• Interactive components
• Mobile accessibility
• Assistive technology compatibility

We may also conduct accessibility reviews, automated testing, manual testing, or other assessments to identify potential areas for improvement.

14. Known Limitations

Despite our efforts, some parts of our websites may not yet meet every accessibility requirement or may experience limitations with certain combinations of browsers and assistive technologies.

Possible limitations may include:

• Older website content
• Archived material
• Third-party integrations
• Embedded content
• Legacy documents
• External applications
• User-generated content

Where issues are identified, we aim to review them and make reasonable improvements where practical.

15. Accessibility Assistance

If you experience difficulty accessing any part of a Digital Otters website, we encourage you to contact us.

When reporting an accessibility issue, it is helpful to provide:

• The website or page you were using
• The URL of the affected page, if available
• A description of the issue
• The device you were using
• The browser you were using
• Any assistive technology being used, where relevant
• Your preferred method of receiving assistance

Providing this information is optional but may help us investigate the issue more effectively.

16. Alternative Formats

If you require information from our website in an alternative format, please contact us.

Where reasonably possible, we will work with you to provide the relevant information in a more accessible format.

17. Accessibility Feedback

We welcome feedback about the accessibility and usability of Digital Otters websites and digital services.

Feedback helps us identify barriers and prioritise improvements.

If you identify an accessibility problem or have a suggestion for improving accessibility, please contact us using our official contact channels.

18. Global Accessibility

Digital Otters operates internationally and serves users and clients in multiple countries.

Accessibility requirements and regulations may differ between jurisdictions.

Our accessibility approach is designed around internationally recognised accessibility principles while also taking applicable local requirements into consideration.

Where mandatory accessibility laws applicable to a Digital Otters website provide additional requirements, we aim to address those requirements as appropriate.

19. No Guarantee of Complete Accessibility

Digital Otters continuously works to improve accessibility; however, we do not represent or guarantee that every page, feature, document, integration, or third-party component will be fully accessible at all times or compatible with every assistive technology.

Technology, accessibility standards, browsers, devices, and third-party services continually evolve.

When an accessibility issue is brought to our attention, we will make reasonable efforts to review and address it where practical.

20. Contact Us

If you:

• Encounter an accessibility barrier
• Need assistance accessing information
• Require information in an alternative format
• Have an accessibility-related suggestion
• Want to report an accessibility issue

please contact Digital Otters through the official contact information published on our website.

Digital Otters
Website: www.digitalotters.com

Please include “Accessibility Request” in your message where possible so that your request can be directed appropriately.

Our Commitment

Digital Otters believes digital experiences should be accessible and usable by everyone.

We are committed to continually improving our websites and digital services and to identifying and addressing accessibility barriers as our technology and services develop.