Privacy Policy

This is a starter draft. It describes how this website actually works, but it has not been reviewed by a lawyer. Have it checked against the law that applies to you before you rely on it, then delete this paragraph.

Who we are

Digital Otters, a digital growth and software development agency. For anything in this policy, write to [email protected].

What this site collects

When you send us an enquiry. The contact form asks for your name, email, and whatever you choose to tell us about your business — including, optionally, a phone number, a website address and files you attach. It reaches our own systems and is used to answer you and to keep a record of the conversation.

When you subscribe to the newsletter. Your email address, the page you subscribed from, and the date. Nothing else.

When you use one of the free tools. The inputs you give the tool, so it can produce a result, and a record that the run happened, so we can enforce usage limits and spot abuse. Some tools send your input to a third-party AI provider to produce the answer — do not paste anything confidential into them.

When you buy tool credits. Payment is handled by our payment provider. We receive a record that the payment succeeded and what it was for. We never see or store your card number.

When you simply read the site. Standard web-server information: the pages requested, the time, the browser and device type, and an approximate location derived from the network address. If analytics is enabled, aggregate usage statistics.

What we do not do

We do not sell personal information. We do not share your enquiry with other agencies. We do not use your data to train AI models.

Why we are allowed to hold it

• To answer an enquiry you sent us, and to do the work if you become a client
• Because we have a legitimate interest in running and securing this website
• Because you asked to be on the newsletter, which you can leave at any time
• Because the law requires us to keep certain records, including of payments

How long we keep it

Enquiries are kept for as long as there is a live conversation and then archived. Newsletter subscriptions are kept until you unsubscribe. Payment records are kept for as long as tax and accounting law requires. Tool run records are kept for a rolling period sufficient to enforce limits.

Who else touches it

We use third parties to host this site, deliver email, process payments, run the AI features and — if enabled — measure traffic. Each one only receives what it needs to do its job, and each has its own privacy terms.

Your rights

Depending on where you live, you can ask us to show you what we hold, correct it, delete it, restrict what we do with it, hand it over in a portable form, or stop processing it. To exercise any of these, write to [email protected]. We will not make you pay for it, and we will not treat you worse for asking.

You can also complain to your national data protection authority.

Cookies and similar technology

See Your Privacy Choices for what is set, what it does, and how to turn the optional parts off.

Children

This site is not aimed at children and we do not knowingly collect their information. If you believe we hold a child's data, tell us and we will remove it.

Changes

We update this page when what we do changes. The date below moves when it does.